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Legal

Terms of Service

Last updated: April 16, 2026

1. Agreement

These Terms form a binding agreement between Labelmaster (“Labelmaster”, “we”) and the entity that subscribes to the platform (“Customer”, “you”). By creating an account or using the service you agree to be bound by them. If you are agreeing on behalf of a company, you represent that you have authority to do so.

2. The service

Labelmaster is a B2B platform that delivers releases to digital service providers (DSPs), ingests revenue reports, generates share links and smartlinks, and provides analytics, royalty computation, and an audit log. Specific features available to you depend on the plan you purchase.

3. Accounts

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for all activity under your account credentials. Use 2FA where available.
  • Invited users may be given role-based permissions; the account owner remains responsible for their actions.

4. Your content & rights

You retain ownership of everything you upload — audio, artwork, metadata, royalty statements. By uploading, you grant Labelmaster a worldwide, non-exclusive licence to host, process, reproduce, and transmit that content solely to provide the service to you and to route it to the DSPs and partners you select. This licence ends when you delete the content or close the account.

You warrant that you have all rights required to deliver the content to the selected DSPs and to pay out royalties to listed contributors. You indemnify us for third-party claims arising from content you upload that you did not have the rights to.

5. Acceptable use

Do not:

  • Upload content you do not have the rights to distribute.
  • Upload content that infringes IP, defames, incites violence, or is illegal where it will be distributed.
  • Attempt to stream-farm, manipulate chart metrics, or defraud royalty pools.
  • Reverse-engineer, scrape, or misuse the platform’s APIs or underlying infrastructure.
  • Bypass permission boundaries or access another customer’s data.

We may suspend deliveries or the account for confirmed breaches. For severe or repeated breaches we may terminate without refund.

6. Our IP

The platform, its source code, UI, documentation, and brand are Labelmaster’s property (or our licensors’). You receive a non-exclusive, non-transferable right to use the service for the term of your subscription. Nothing in these Terms grants you rights in our trademarks.

Feedback you submit may be used to improve the product without obligation or compensation.

7. Fees & billing

  • Fees are described in your order form or on the pricing page in effect at purchase. They exclude taxes unless stated.
  • Subscription fees are invoiced in advance and non-refundable except where required by law.
  • Usage-based fees (e.g. beyond plan limits for deliveries, storage, or API calls) are invoiced monthly in arrears.
  • Overdue amounts accrue interest at the lower of 1.5% / month or the maximum allowed by law. We may suspend the service for balances overdue more than 30 days.

8. Third-party services

The platform integrates with DSPs, payment processors, and other third-party services. Their terms govern your use of those services. We are not responsible for their availability, decisions, or content takedowns.

9. Service level & support

We target 99.9% monthly uptime for the dashboard, excluding scheduled maintenance and events outside our reasonable control. Enterprise plans may include a separate SLA with credits for breach. Support is provided via email and the in-app channel, response times vary by plan.

10. Warranty disclaimer

The service is provided “as is” and “as available”. To the maximum extent allowed, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that all DSPs will accept every delivery.

11. Limitation of liability

To the maximum extent allowed, neither party is liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost royalties, or loss of data. Our total aggregate liability for any claim arising out of or related to the service is capped at the fees you paid in the 12 months preceding the event giving rise to the claim.

This cap does not apply to fraud, gross negligence, or your payment obligations.

12. Indemnification

You will defend and indemnify Labelmaster against third-party claims arising from: (a) content you uploaded that you did not have the rights to distribute, or (b) your breach of these Terms. We will defend and indemnify you against third-party claims that your authorised use of the service infringes their IP rights.

13. Term & termination

The agreement runs for the subscription term in your order form and auto-renews unless either party gives notice at least 30 days before renewal. Either party may terminate for material breach that remains uncured after 30 days’ notice. On termination we will keep your data available for export for 30 days, then delete it from live systems.

14. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (at least reasonable care) and use it only to perform under these Terms.

15. Changes

We may update these Terms from time to time. Material changes are announced at least 30 days before they take effect via in-app notice and email. If you don’t agree, you may terminate before the change takes effect and receive a pro-rated refund for unused prepaid fees.

16. Governing law & venue

These Terms are governed by the laws of England and Wales. Courts located in London, UK, have exclusive jurisdiction — except that either party may seek injunctive relief in any court of competent jurisdiction to protect IP or confidential information.

17. Miscellaneous

  • If a provision is found unenforceable, the rest of these Terms stays in effect.
  • You may not assign these Terms without our consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
  • Notices to us: [email protected].
  • These Terms are the entire agreement on this subject.

18. Contact

[email protected] · Labelmaster, 1 Mercer Way, London SE1, UK.